FAQ

Q: Is shopping on Toyster.sg safe?
A: Yes it is. We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Q: Why has my order been cancelled by the Management?
A: Toyster.sg has the right to cancel any orders. Probable reasons could be due to inavailability of stocks or incorrect pricing of a particular product. Please contact us immediately if your order has been cancelled and we will be more than happy to assist you in any way we can.

Q: How long does delivery usually take?
A: Usually it takes 2 - 5 working days for items to be delivered. However, there are cases where certain products have to be specially ordered as we do not have stock of it. In that case, the delivery time would be longer up to 5 - 7 working days. Customers are notified so that they are informed of the delay.

Q: How to apply Discount Code?
A: Click "Discount Code" for more details.

Q: How to apply store credit for the purchase?
A: Click "Redeem Points" for more details.